Rinjani Basecamp is a local trekking operator based in Senaru, Lombok, dedicated to creating safe, comfortable, and memorable Mount Rinjani hiking experiences for every guest.
Begin your adventure to Mount Rinjani with a trusted local team that knows the mountain, the trails, and the weather conditions all year round. Our licensed guides and strong local porters are ready to assist you, from the first step at the starting point until you safely return.
We provide clean camping equipment, nutritious meals, and friendly service, so you can focus on enjoying the scenery, the crater lake, and the summit views.
Whether you are a first-time hiker or an experienced trekker, we will help you choose the right package for your level and expectations.
We are also committed to responsible trekking: respecting nature, keeping the mountain clean, and supporting the local community through fair employment. With Mount Rinjani Basecamp, every journey is not just about reaching the top, but also about the stories and connections you build along the way.
Explore the breathtaking landscapes of Mount Rinjani in Lombok with a trusted and experienced local trekking team. From the wide savannas of Sembalun to the stunning views of Segara Anak Lake and the Rinjani summit (3,726 m), every step of the journey is carefully organized to give you a safe, comfortable, and unforgettable trekking experience.
Our team combines local knowledge, professional guiding, and high-quality trekking equipment to ensure every guest enjoys the best possible adventure on Mount Rinjani.
Whether you are climbing to the summit, exploring the crater lake, or camping under the stars, we focus on creating memorable moments and authentic mountain experiences in one of Indonesia’s most iconic national parks.
We require a deposit to secure your booking, with the remaining balance due upon your arrival in Lombok.
25% Deposit (Due Upon Booking): A 25% non-refundable deposit is required to instantly secure your booking. This payment is strictly used to purchase your non-recoverable Rinjani National Park entrance permits, trekking insurance, and to book essential logistics in advance.
75% Balance (Due On Arrival): The remaining 75% balance must be paid in full before your trek begins. This is settled during your pre-trek briefing at our office in Senaru.
We offer flexible and secure payment options for your convenience:
Credit/Debit Cards: Accepted for online deposits.
PayPal: Fast and secure online transfers.
Wise / Revolut: Excellent exchange rates for international bank transfers.
Cash: Accepted in IDR or USD upon arrival for your remaining balance.
We understand that travel plans can change. Our policy is designed to be fair to both our clients and our hardworking local team.
Standard Cancellations: The initial 25% deposit is strictly non-refundable. If you cancel after paying the total amount, the 25% deposit portion remains non-refundable.
More than 14 Days Notice: If you need to postpone your trip, your 25% deposit can be held as credit toward a future booking valid for up to 12 months.
Less than 7 Days Notice / No Show: A 100% cancellation fee applies. No refunds will be issued for any amounts paid.
Your safety is paramount. Mount Rinjani’s weather is unpredictable and can change drastically.
Guide Authority: Our professional Rinjani guides constantly monitor mountain conditions. They hold full authority to modify or cancel the trek if they deem the situation unsafe. This decision is final.
Trip Alterations: Because extreme weather or volcanic closures are beyond our control, we do not issue refunds for weather-related disruptions. However, we will not leave you stranded. We are committed to providing exciting alternative programs for your remaining days, such as Lombok island tours, waterfall treks, or cultural village visits.
We strive to provide the absolute best Rinjani trekking service.
If you are unsatisfied with any aspect of our service that is strictly within our control (such as guide performance, food quality, or camping equipment), please inform us immediately.
We offer a partial refund ranging between 10% and 50%, depending on the severity of the issue. Please note that this guarantee applies only to service quality, not to itinerary changes caused by weather or unforeseen circumstances.
